Buying Guide

Coronavirus Update

In response to the current public health crisis, we have made some changes to the way we operate. We have a home studio, so our day-to-day work life is - thankfully - mostly unaffected. However we have changed the way we send out your orders.

Under normal circumstances, we deliver your orders directly to the Royal Mail sorting office. However we don't feel we can justify this as an essential trip, and we want to do everything we can to avoid putting the people who work in the postal system at any additional risk.

So we have now arranged for a single weekly collection to be made from our studio, every Tuesday. No contact is necessary for this collection and all precautions are being taken to ensure no one is being put at risk.

This means that your order will in some cases take several days longer to get to you. However if you order before 5pm on Monday, your order will be sent out the following day.

Royal Mail will no longer require a signature upon delivery of your parcel. They will leave the parcel at your door, knock, and then step aside to a safe distance while you pick up your parcel.

Gift Vouchers however can be dispatched the next working day by post, or by email. 

Thank you for your patience + for your continued support.

Hilary + Rob

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Buying Guide
We want you to be happy with your knitwear and we endeavour to provide the best possible customer service. Please read the following information carefully before placing your order. If you have any further questions please contact us and we will gladly assist you further.

Payment
We accept the following payment methods: Visa, Mastercard, American Express, Maestro, Shopify Pay and PayPal. You do not need to have a PayPal account to make a purchase from our website.

We can also accept payment by direct bank transfer and cheque - please contact us if you would like to do so.

Shipping
All orders are sent fully insured and require a signature on receipt. Visit our Shipping Guide to find out more. 

Orders Outside the UK
We ship outside the UK to many customers across Europe, North America and Worldwide.

We offer a handy currency conversion tool on our shop but please note final payment is accepted in GBP. Conversions are based on latest currency exchange rate.

Please note that if you are not home when delivery is first attempted you will have a period of 2 weeks to collect / receive your parcel. If an order hasn't been collected it will likely be returned to us.

Returns + Exchanges
We hope you love your Hilary Grant knitwear. However, if you are unsatisfied with your purchase in any way please let us know immediately. 

If your order arrives damaged please get in touch with detailed photos so we can resolve the issue.

A refund will be offered once the item has returned to us. In the case where it has not been collected / received by the recipient, shipping cost will not be refunded.

Returned items must not have any traces of scent (eg perfume) or wear, and be in a re-sellable condition.

You can find out more on our Returns page.

Stock Availability
Sometimes we sell out of certain colour-ways or styles but we always endeavour to have these back in stock as soon as possible

If there is an item you would like to purchase that happens to be out of stock, please contact us and we will advise further on future availability. You will be given the opportunity to make a pre-order / reserve purchase.

In the unlikely event that an item you have purchased is unavailable we will contact you immediately and provide a full refund.

Further Help
If you require any help before making a purchase please do not hesitate to contact us via email.