Ordering Guide

hello

ORDERING GUIDE

We want you to be happy with your knitwear and we endeavour to provide the best possible customer service. Please read the following information carefully before placing an order. If you have any further questions please contact us and we will gladly assist you further.

Stock Availability

Sometimes we sell out of certain colourway or style but we always endeavour to have these back in stock as soon as possible

If there is an item you would like to purchase that happens to be out of stock, please contact us and can advise further on it’s availability. You will be given the opportunity to make a pre-order/ reserve purchase.

Payments

We accept all major credit and debit cards. Payments are processed using PayPal a secure and trusted online payment gateway.

You do not need to have a PayPal account to use this service.

We can also accept payment by direct band transfer and cheque. Please contact us to arrange payment.

Shipping

We aim to dispatch your order within 1-3 working days from date of order.

UK orders are delivered by Royal Mail’s ‘Special Delivery’ or ‘1st Class Signed For’ service.

EU and Rest of World order are delivered by Royal Mail’s ‘International Tracked and Signed’ service.

All deliveries will require a signature upon receipt.

Please note, international orders may be subject to import duties and/or tax, in such cases these are the responsibility of the buyer.

Ordering from our site.

In the unlikely event that an item is unavailable we will contact you immediately and offer you a full refund.

International Orders

Payment is to be made in British pounds sterling. International credit card providers or banks determine the exchange rate and may add an additional processing or administration charge which you will be liable to pay.

Returns

We hope you love your Hilary Grant knitwear. However, if you are unsatisfied with it or you have just changed your mind please let us know immediately. We are happy to refund or replace unworn / unused items, returned in their original condition and packaging, within 14 days of initial delivery attempt.

If your order arrives damaged in any way please get in touch with detailed photos so we can resolve the issue.

You will be responsible for your postage costs for returning an item to us, unless that item is faulty. You are responsible for the product until it reaches us. If you return something to us we will notify you by email to let you know we have received it. If we approve the refund we’ll aim to refund you within 2 working weeks.

Refunds will be issued via the original method of payment.

Sale items cannot be returned or refunded.

Disclaimer

We have tried to give the best possible representation of our products on the site. Please check sizing and dimensions carefully before you make your purchase.